Refund policy

Our Christmas Trees are natural products; variations in color, shape, and size are normal. Returns or exchanges will not be accepted for these reasons.

Order Cancellation, Exchange and Refund Policy

  1. Cancellation has to be made 5 days prior delivery date.
  2. Exchange or refund within 5 days upon pick-up/delivery.
  3. Exchange can only be made for item with the following matter:
    1. broken top branch;
    2. incorrect size or type;
    3. dry leaves / tree gap with minimum surface of 10″L x 10″W
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